Returns & Exchanges

At David Austin Roses, we stand behind the health and quality of our plants with a five-year guarantee. If you are not completely satisfied with your order or if your roses fail to thrive, we are committed to providing a replacement or a full refund.

Return Process

• 1.
  Contact Customer Support

  Reach out to our horticultural experts within 14 days of receipt for non-plant items, or anytime under our warranty for live roses, to initiate your request.

• 2.
  Provide Proof of Purchase

  Please have your order number and, if applicable, clear photographs of the plant's condition or any damaged items ready for our team to review.

• 3.
  Package Your Items

  For garden accessories and hardware, ensure items are unused and in their original packaging before securing them for transit back to our nursery.

• 4.
  Receive Replacement or Refund

  Once your return is processed, we will ship your replacement roses at the next appropriate planting season or issue a refund to your original payment method.